pelbet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") governs the collection, processing, storage, and disclosure of personal information by pelbet ("we", "us", "our", "Company") in connection with your use of the pelbet online casino platform, website at pelbet.cam, mobile applications, and all related services (collectively, the "Service" or "Platform").

pelbet operates as an international online gaming platform serving players in the Philippines and other jurisdictions where online gambling is legally permitted. As a data controller, pelbet determines the purposes and means of processing your personal data and assumes responsibility for compliance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and international standards such as the General Data Protection Regulation (GDPR) principles where applicable.

By creating an account, accessing, or using pelbet services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must immediately discontinue use of pelbet services and contact us to close your account.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a pelbet account or use our services, we collect the following categories of personal information that you voluntarily provide:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (e.g., passport, driver's license, national ID)
• Contact Information: Email address, mobile phone number, residential address, postal code, city, province/region
• Financial Information: Bank account details, credit/debit card information, e-wallet accounts (GCash, PayMaya), payment transaction history
• Account Credentials: Username, password, security questions and answers, two-factor authentication settings
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), selfie photos for identity verification
• Communication Data: Messages sent through customer support channels, feedback forms, chat transcripts, email correspondence

2.2 Information Automatically Collected

When you access and use pelbet services, we automatically collect certain technical and behavioral information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, model, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal records, session duration, click patterns, feature usage statistics
• Technical Data: IP address, geolocation data, internet service provider, referring/exit pages, date and time stamps
• Cookie Data: Preferences, session tokens, analytics identifiers, advertising cookies (with your consent where required)

2.3 Information from Third Parties

pelbet may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• Payment processors (GCash, PayMaya, banks) providing transaction verification
• Identity verification services confirming your documents and information
• Fraud prevention agencies and credit reference bureaus
• Marketing partners (only with your explicit consent)
• Public databases and government registries for regulatory compliance

3. How We Use Your Information

pelbet processes your personal information for the following legitimate purposes:

3.1 Service Provision and Account Management

• Create and maintain your pelbet account
• Process deposits, withdrawals, and other financial transactions
• Provide access to casino games, live dealer tables, and platform features
• Manage bonuses, promotions, and VIP rewards programs
• Respond to customer support inquiries and resolve disputes
• Authenticate your identity and maintain account security

3.2 Legal and Regulatory Compliance

• Verify your age (21+ requirement) and identity to prevent underage gambling
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect, prevent, and investigate fraud, money laundering, and prohibited activities
• Respond to legal requests from law enforcement and regulatory authorities
• Maintain responsible gaming controls and self-exclusion programs
• Generate reports required by gaming licenses and regulatory bodies

3.3 Platform Improvement and Analytics

• Analyze usage patterns to improve game selection and user experience
• Conduct market research and statistical analysis
• Test new features, games, and platform enhancements
• Monitor platform performance and troubleshoot technical issues
• Optimize website and mobile app functionality

3.4 Marketing and Communications

With your consent where required by law, we may use your information to:

• Send promotional offers, bonuses, and personalized gaming recommendations
• Notify you of new games, features, and platform updates
• Deliver newsletters and educational content about responsible gaming
• Conduct customer satisfaction surveys and feedback requests

You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

4. Legal Bases for Processing

pelbet processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our Terms and Conditions and provide services you requested
• Legal Obligation: Processing is required to comply with Philippine and international laws, including AML, KYC, tax reporting, and gaming regulations
• Legitimate Interests: Processing serves pelbet's legitimate business interests in fraud prevention, security, platform improvement, and business operations, balanced against your privacy rights
• Consent: You have provided explicit consent for specific processing activities such as marketing communications or non-essential cookies

5. Data Sharing and Disclosure

pelbet does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, banks, and payment gateways to process transactions
• Game Providers: Software developers providing casino games, subject to data processing agreements
• Identity Verification Services: Third-party KYC/AML verification platforms
• Cloud Hosting Providers: Secure data storage and server infrastructure providers
• Customer Support Tools: Live chat software and ticketing systems
• Marketing and Analytics: Email service providers and analytics platforms (with your consent)

5.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulatory bodies, and courts when required by law or when necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Enforce our Terms and Conditions or investigate violations
• Protect the rights, property, or safety of pelbet, our users, or the public
• Prevent or investigate fraud, money laundering, or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to successor entities, subject to this Privacy Policy and applicable data protection laws.

6. International Data Transfers

pelbet operates internationally and may transfer your personal data to countries outside the Philippines for processing and storage. When we transfer data to jurisdictions that may not provide equivalent data protection standards, we implement appropriate safeguards including:

• Standard Contractual Clauses approved by data protection authorities
• Data Processing Agreements with service providers ensuring adequate protection
• Encryption and security measures during data transmission and storage
• Regular audits of third-party processors' compliance with data protection standards

By using pelbet services, you consent to the transfer of your information to countries where our service providers operate, subject to these safeguards.

7. Data Security Measures

pelbet implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: SSL/TLS encryption for all data transmission; AES-256 encryption for stored sensitive data
• Access Controls: Role-based access restrictions ensuring only authorized personnel can access personal data
• Authentication: Two-factor authentication options for enhanced account security
• Monitoring: 24/7 security monitoring, intrusion detection, and incident response protocols
• Data Segregation: Isolation of customer funds and sensitive data in secure environments
• Regular Audits: Periodic security assessments, penetration testing, and compliance reviews
• Staff Training: Mandatory data protection training for all employees handling personal information

Despite these measures, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Data Retention

pelbet retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

Data Category	Retention Period
Account Information	Duration of account + 7 years after closure (regulatory requirement)
Transaction Records	7 years from transaction date (AML/financial regulations)
KYC/Verification Documents	7 years after account closure (regulatory requirement)
Game Play History	7 years (gaming license requirement)
Marketing Consent Records	Until consent is withdrawn + 3 years (compliance documentation)
Customer Support Logs	3 years from last interaction
Self-Exclusion Records	Permanent retention (responsible gaming requirement)

After the retention period expires, personal information is securely deleted or anonymized in accordance with data protection standards. Anonymized data used for statistical purposes contains no personally identifiable information and may be retained indefinitely.

9. Your Privacy Rights

Subject to applicable laws, you have the following rights regarding your personal information:

9.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your verified request.

9.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact customer support for assistance.

9.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, subject to legal retention requirements. We must retain certain data for regulatory compliance (typically 7 years), but we will restrict processing to storage only.

9.4 Right to Restrict Processing

You may request limitation of how we use your information in specific situations, such as when you contest the accuracy of data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider where technically feasible.

9.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out through account settings or by contacting us.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

9.8 How to Exercise Your Rights

To exercise any privacy rights, contact pelbet customer support at [email protected] with "Privacy Rights Request" in the subject line. Include your account details and specify which right you wish to exercise. We will verify your identity before processing requests and respond within legally required timeframes.

10. Cookies and Tracking Technologies

pelbet uses cookies, web beacons, and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. We use the following categories of cookies:

• Essential Cookies: Necessary for platform functionality, account login, and transaction processing. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use pelbet to improve performance and user experience.
• Functionality Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your browsing to deliver personalized promotions and measure campaign effectiveness. Requires your consent.

You can manage cookie preferences through your browser settings or pelbet's cookie consent tool. Blocking certain cookies may limit platform functionality. For detailed information, see our Cookie Policy available in your account dashboard.

11. Children's Privacy

pelbet services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the legal gambling age. If we discover that a minor has created an account or provided personal information, we will immediately close the account, delete associated data, and return any remaining balance to the source payment method.

Parents or guardians who believe their child has provided information to pelbet should contact us immediately at [email protected]. We take underage gambling prevention seriously and implement age verification measures during account registration.

12. Changes to This Privacy Policy

pelbet reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email to your registered address and through prominent notice on the platform at least 30 days before the effective date.

Continued use of pelbet services after the effective date of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or pelbet's data practices, please contact us through the following channels:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through the pelbet platform
• Customer Support: Access via your account dashboard

We aim to respond to all privacy inquiries within 5 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) or the data protection authority in your jurisdiction.

14. Philippine Data Privacy Act Compliance

pelbet complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. As Filipino players, you are entitled to specific protections under Philippine law, including the right to be informed, object to processing, access your data, rectify inaccuracies, erase or block information, claim damages, and file complaints with the National Privacy Commission.

pelbet implements organizational, physical, and technical security measures mandated by the Act and maintains proper documentation of processing activities. Our appointed Data Protection Officer oversees compliance with Philippine privacy laws and serves as your point of contact for data protection matters.